Privacy Policy

We respect the privacy of individuals who visit our website, head office and our construction sites.  This Privacy Policy outlines the information that we collect, hold, use and disclose your personal information and who we share it with, so that you can decide whether and how you wish to provide information to us.  In adopting this Privacy Policy, our intent is to balance our legitimate business interests in collecting and using information obtained with your reasonable expectations of privacy.

We take your rights seriously and so this Privacy Policy is your assurance that we never take your privacy for granted and always take the utmost care in protecting your personal information.

In this Privacy Policy, the term “Roycorp” refers to Blackburne Family Holdings Pty Ltd ACN 168 860 384, Blackburne Family No 1 Pty Ltd ACN 168 837 143, Blackburne Family No 2 Pty Ltd ACN 168 837 045, Blackburne Family No 3 Pty Ltd ACN 168 837 009, Blackburne Family No 4 Pty Ltd ACN 614 119 658, Blackburne Family Properties Pty Ltd ACN 614 143 618, Blackburne Group Pty Ltd ACN 106 412 837, Blackburne Investments Pty Ltd ACN 166 368 494, Roycorp No 2 Pty Ltd ACN 142 479 936, Roycorp No 4 Pty Ltd ACN 162 788 427, Roycorp No 5 Pty Ltd ACN 165 344 301, Roycorp No 6 Pty Ltd ACN 165 669 607, Roycorp No 7 Pty Ltd ACN 168 612 557, Roycorp No 8 Pty Ltd ACN 601 048 891, Roycorp No 9 Pty Ltd ACN 602 082 664, Roycorp No 10 Pty Ltd ACN 602 130 076, Roycorp Pty Ltd ACN 082 976 163, Vista Green Pty Ltd ACN 168 139 115, Florence Gardens Pty Ltd ACN 618 426 181 and Manuka Place ACN 618 471 408. A reference to the Group includes any of the Roycorp entities.

 

What information do we collect?

Personally identifiable information is collected when users voluntarily provide information to:

  1. complete an expression of interest to purchase a property;
  2. when making an enquiry to purchase a property from Roycorp or sell a property to Roycorp;
  3. work on or supply material to a Roycorp construction site.

Personal information may also be collected when property agents, finance brokers, suppliers, contractors and subcontractors provide personal information to us.  During these activities, we may request information such as your name, e-mail address, residential address, phone number, driver’s licence, trade registration, white card details, workcover and insurance information.  We may also ask you for other information at other times.

 

What additional information is collected about our buyers, contractors, valuers and visitors on site?

In addition to the above information, we may take photographs of you.  For example, we may take a photograph of a visitor to our site, to ensure that we are aware whom is onsite at any time.  

 

Why do we collect personal information?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.  We collect personal information so that we can:

  • Understand your requirements;
  • Monitor the progress of your purchase or sale;
  • Set up, administer and manage our property;
  • Gather and aggregate information for statistical, reporting and research purposes;
  • Perform tasks in connection with selling property to people or managing rentals;
  • Manage, train and develop our employees and representatives;
  • Assessing a person’s application for employment with us;
  • Delivering service and company updates and newsletters to you, to inform you about new property or information about us;
  • For administrative, marketing (including direct marketing), promotional, planning and quality control purposes;
  • Compiling and maintaining mailing lists derived from our website and communicating with persons on those lists;
  • Manage complaints and disputes and report to dispute resolution bodes;
  • Responding to inquiries;
  • As required or permitted by any law, including the Privacy Act 1988 (Cth); and
  • Get a better understanding or you, your needs, your behaviours and how you interact with us, so we can engage in property research, development and manage the delivery of our property via the way we communicate with you.

For potential buyers, to determine whether there is a suitable property available.

You can choose not to provide certain information, but then you may not be able to take advantage of our available stock.  

 

How we handle your personal information?

We collect your personal information directly from you and, in some cases, from other people or organisations.

We may disclose or use your personal information for the purposes described in “Why do we collect personal information?”.

We will use and disclose your personal information for the purposes we collected it as well as for related purposes, where you would reasonably expect us to.  We may disclose your personal information to and/or collect your personal information from:

  • Other entities;
  • Any of our group joint ventures where authorised or required;
  • Any entity where disclosure to, or collection from, such entity is required or authorised by law;
  • Customer, product, business or strategic research and development organisations;
  • Data warehouse, strategic learning organisations and data partners;
  • Social media and other virtual communities and networks where people create, share or exchange information;
  • Publicly available sources of information;
  • Industry relevant organisations;
  • A third party that we’ve contracted to provide business, administration or consultancy services – for example: information technology providers, consultancy firms, auditors and business management consultants, sales agents, marketing agencies and other marketing service providers and print/mail/digital service/imaging/document management providers;
  • Your and our advisers, agents, representatives or consultants;
  • Government, statutory or regulatory bodies and enforcement bodies;
  • Any external dispute resolution body;
  • Any organisation that assists us to gather or aggregate information for statistical, reporting or research purposes;
  • Any organisation or person in connection with the sale or purchase of a property;
  • Any other organisation or person, where you’ve asked them to provide your personal information to us or asked us to obtain personal information from them; or
  • As required or permitted by any law (including the Privacy Act 1988 (Cth)).

We may disclose personal information where we reasonably believe that a failure to disclose such information places a person at risk to health or safety.  We’ll use a variety of methods to collect your personal information from and disclose your personal information to, these people or oganisations, including written forms, telephone calls and via electronic delivery.  We may collect and disclose your personal information to these people and organisations regularly or on an ad hoc basis, depending on the purpose of collection. We may disclose:

  • user information in connection with law enforcement, governmental investigations or inquiries;
  • to enforce compliance with the policies governing property sales and purchases and applicable laws; and
  • to protect and enforce the intellectual property and other legal rights of the Group.

 

What choices do I have about Roycorp collecting, using and sharing my information?

It is possible for you to use much of this website without providing any personally identifiable information.  When you do register with our website, or provide personally identifiable information, you will have an opportunity, at the time we collect your information, to limit e-mail communications.  You can request at any time that we not send future e-mails to you either by unsubscribing from the communication or by contacting us.

 

Your personal information and our marketing practices

Every now and then, any entities in the Group and any entities that use the Roycorp brand might let you know – including via mail, SMS, email, telephone or online – about news, or property that you might be interested in.  When you provide your personal information to us, you consent to any entities in the Group using your personal information to direct market. We will engage in marketing unless you tell us otherwise. You can contact us to update your marketing preferences at any time.  Where we use or disclose your personal information for the purpose of direct marketing, we will allow you to request not to receive direct marketing communications from us, and will comply with such a request within a reasonable time frame. You may request to be removed from our marketing lists at any time by directly contacting us.  If you do not wish to receive new information and marketing material from us, please email us directly at admin.dept@roycorp.com.

In order to carry out our direct marketing, we collect your personal information from and disclosure it to others that provide us with specialised data matching, trending or analytical services as well as general marketing services.  We may use online targeted marketing, data and audience matching and market segmentation to improve our advertising relevance to you.

 

Where is my personal information stored?

Roycorp takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up-to-date.  The personal information is stored on secure servers if in digital format, or if in hardcopy format, under the strict control of the head office staff.  Our secure servers are located in Australia and the United States of America. Our employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by us.  We destroy or de-identify personal information we no longer need, wherever possible.

 

How to access your personal information

You have the right to access and seek correction of your personal information held by us.    Please send full details of your request to admin.dept@roycorp.com.

 

How to make a complaint

If you believe that we have breached your privacy rights in any way, or would like to discuss any issued about our privacy policy, please contact our head office on admin.dept@roycorp.com.

All such enquiries or complaints will be taken seriously and handled with impartiality and with discretion.  If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.   Once you have submitted your complaint, we will assess it to determine whether or not you have complained about a privacy issue which is covered by the Privacy Laws. If your complaint is covered by the Privacy Laws, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution.  During our investigation, we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.

We will endeavor to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.

 

Security

We take reasonable measures to protect the security of the information transmitted between browsers and our web server, including using firewalls, SSL encryption technology and other security technologies where deemed appropriate by Roycorp. To protect your privacy, however, please do not use e-mail to communicate information you wish to be kept strictly confidential.  You acknowledge that any transmission of data may be illegally intercepted and used by third parties. Roycorp shall not be responsible for any interception of data transmitted to or from our web server.

 

Links

Our website may contain links to other websites operated by third parties.  We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.

 

Changes

Due to recent amendments to the Privacy Act laws, we are required to notify you about changes to our Privacy Policy.  We reserve the right to change this Privacy Policy at any time.